Job Description
The Client Value Partner for Retail at Celonis is responsible for leading strategic customer engagements, driving business transformation through process mining and AI technologies, and ensuring customer success and value realization within the retail industry.
Key Responsibilities
- Lead and manage customer success initiatives for strategic retail clients, ensuring value realization and platform adoption.
- Engage with C-level executives to define long-term vision and strategic objectives for business transformation using Celonis.
- Coordinate cross-functional teams to deliver projects on time, resolve escalations, and align delivery with customer strategy.
- Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate for customer needs.
- Drive customer engagement through advisory boards, industry events, and thought leadership activities.
- Internalize customer strategies and targets to ensure alignment of Celonis solutions with business goals.
- Mentor and coach team members, providing guidance to enhance team performance and success.
Requirements
- Minimum 15 years of relevant customer success, strategy consulting, or related experience within the Retail industry
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations for the Retail sector
- Experience with AI-based transformation is a strong plus
- Deep exposure to and experience with successful change management practices
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
- Knowledge of how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
- Possess a natural and consultative approach when engaging with senior executives
- Strong team player who inspires the team with a patient and entrepreneurial leadership style
- Project management ability to organize and manage multiple streams
- Strong communication skills and ability to translate Celonis use cases into customer business landscape
- Are self-motivated, proactive team player
- Able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
Benefits & Perks
Compensation/salary range not specified
Hybrid working options
Company equity RSUs
Generous PTO
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Clear career paths and internal mobility
Dedicated learning programs and mentorship opportunities
Inclusive and supportive community and belonging programs
Ready to Apply?
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