Job Description
The role involves leading customer success and strategic transformation initiatives within the FSI industry by managing executive relationships, driving platform adoption, and delivering measurable business value through data-driven process improvements.
Key Responsibilities
- Lead and manage customer success initiatives for strategic clients within the FSI industry.
- Engage with C-level executives to define long-term vision and drive business transformation using Celonis platform.
- Coordinate cross-functional teams to ensure successful delivery, adoption, and value realization of Celonis solutions.
- Build and maintain strong relationships with key stakeholders, including internal teams and external executives.
- Drive customer value journey, including establishing program roadmaps, resolving escalations, and ensuring project success.
- Organize and lead customer advisory boards and act as the voice of the customer within the company.
- Represent Celonis at industry events, webinars, and thought leadership activities to promote customer advocacy.
Requirements
- Minimum 10 years of relevant customer success, strategy consulting, or related experience within the FSI industry.
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
- Experience with AI-based transformation is a strong plus.
- Deep exposure to and experience with successful change management practices.
- Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
- Knowledge of how to successfully work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
- Possess a natural and consultative approach when engaging with senior executives.
- Strong team player who inspires the team with a patient and entrepreneurial leadership style.
- Project management ability to organize and manage multiple streams.
- Strong communication skills and ability to translate Celonis use cases into customer business landscape.
- Self-motivated, proactive team player.
- Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
Benefits & Perks
Total compensation package will include base salary, bonus, commission, equity benefits
Hybrid working options
Generous PTO
Comprehensive benefits
Extensive parental leave
Dedicated volunteer days
Access to resources such as gym subsidies, counseling, and well-being programs
Internal mobility and mentorship opportunities
Opportunity to work with leading process mining technology
Global collaboration with an international team
Ready to Apply?
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