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Job Description
A fast-paced engineering role focused on troubleshooting, debugging, and resolving complex issues across Linux-based software-defined infrastructure, including cloud platforms like OpenStack and Kubernetes, with opportunities for remote work and international travel.
Key Responsibilities
- Troubleshoot and resolve complex issues in Linux-based software-defined infrastructure, including OpenStack, Ceph, Kubernetes, and related applications.
- Debug problems across various layers of the software stack, from kernel to user space, using tools like gdb, pdb, and tcpdump.
- Collaborate with support, engineering, and upstream communities to develop workarounds and patches for software issues.
- Escalate operational issues and provide technical expertise to ensure timely resolution.
- Participate in team activities to improve processes, tools, and documentation related to troubleshooting and support.
Requirements
- Professional experience troubleshooting advanced Linux issues
- Background in Computer Science, STEM or similar field
- Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
- Strong debugging experience with Python, Go, C or C++ on Linux
- Ability to troubleshoot with gdb, pdb, tcpdump or other debugging tools
- Familiarity with git source code repositories and branches
- Willingness to travel up to 4 times a year for internal events
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
- Willingness to work in a role that involves resolving complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
- Ability to maintain a close working relationship with Canonical's field, support and product engineering teams
- Participate in upstream communities and liaise with Software Engineers on producing patches
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage time effectively against priorities
- Participate in team activities to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Provide subject matter expertise as the final point of escalation on operational issues
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and recognition rewards
Performance-driven annual bonus
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Personal learning and development budget of USD 2,000 per year
Distributed work environment with twice-yearly in-person team sprints
Opportunity to travel internationally up to 10% of work time for meetings, events, and conferences
Travel upgrades and Priority Pass for long-haul company travel
Ready to Apply?
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