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Sustaining Operations Engineer

Canonical
Remote
Full Time
Posted December 1, 2025
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Job Description

A fast-paced engineering role focused on troubleshooting, debugging, and maintaining Linux-based software-defined infrastructure and applications, including OpenStack, Kubernetes, Ceph, and related open source technologies, with an emphasis on problem resolution and collaboration within a remote team.

Key Responsibilities

  • Resolve complex customer issues related to Ubuntu, OpenStack, Ceph, and Kubernetes
  • Debug and troubleshoot issues across all layers of the Linux-based open source stack
  • Collaborate with support, field, and product engineering teams
  • Participate in upstream open source communities to propose patches and workarounds
  • Act as the final escalation point for operational troubleshooting and issue resolution

Requirements

  • Professional experience troubleshooting advanced Linux issues
  • Background in Computer Science, STEM or similar field
  • Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
  • Strong debugging experience with Python, Go, C or C++ on Linux
  • Ability to troubleshoot with gdb, pdb, tcpdump or other debugging tools
  • Familiarity with git source code repositories and branches
  • Willingness to travel up to 4 times a year for internal events
  • Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
  • Willingness to work in a fast-paced environment covering all layers of the stack including bare metal, virtualization (KVM), containerization (Docker, LXC, LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN, Core networking), up to OpenStack and Kubernetes, and open source applications
  • Ability to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address software issues
  • Ability to work as the final point of escalation for operational troubleshooting and drive issues to resolution with workarounds, guidance, and upstream fixes
  • Participate in upstream communities and debug issues, propose workarounds, liaise with Software Engineers on producing patches
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage time effectively against priorities
  • Maintain clear, technical, and concise communications

Benefits & Perks

Compensation is based on geographical location, experience, and performance, with annual reviews and recognition rewards
Performance-driven annual bonus
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Personal learning and development budget of USD 2,000 per year
Distributed work environment with twice-yearly in-person team sprints
Opportunity to travel internationally up to 10% of work time for meetings, events, and conferences
Travel upgrades and Priority Pass for long-haul company travel

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