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Job Description
A fast-paced engineering role focused on troubleshooting, debugging, and resolving complex issues in Linux-based open source infrastructure, including cloud platforms like OpenStack and Kubernetes, with opportunities for remote work and international travel.
Key Responsibilities
- Troubleshoot and resolve complex issues in Linux-based open source infrastructure including Ubuntu, OpenStack, Ceph, and Kubernetes.
- Debug problems across various layers of the software stack, from kernel to applications, using tools like gdb, pdb, and tcpdump.
- Collaborate with support, engineering, and upstream communities to develop workarounds and patches for software issues.
- Escalate operational issues and provide final technical support for critical customer problems.
- Participate in team activities to improve processes, tools, and documentation related to troubleshooting and support.
Requirements
- Professional experience troubleshooting advanced Linux issues
- Background in Computer Science, STEM or similar field
- Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
- Strong debugging experience with Python, Go, C or C++ on Linux
- Ability to troubleshoot with gdb, pdb, tcpdump or other debugging tools
- Familiarity with git source code repositories and branches
- Willingness to travel up to 4 times a year for internal events
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
- Willingness to work in a role that involves resolving complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
- Ability to work productively at any level of the stack above the kernel, including applications, to understand and address software issues
- Ability to prioritize work and manage time effectively against priorities
- Participate in upstream communities and debug issues, propose workarounds, liaise with Software Engineers on producing patches
- Provide subject matter expertise as the final point of escalation on operational issues
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and recognition rewards
Performance-driven annual bonus
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass for travel and travel upgrades for long haul company events
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