Dedicated Cloud Support Engineer, Saudi Arabia
CanonicalRemote
Full Time
Posted April 8, 2026
Not Specified
Remote
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Job Description
A Cloud Support Engineer at Canonical provides advanced technical support and engineering solutions for open source cloud technologies, including Linux virtualization, containers, OpenStack, and Kubernetes, helping customers optimize their data-center infrastructure and cloud deployments.
Key Responsibilities
- Provide technical support for cloud infrastructure and open source solutions, including Ubuntu Server, OpenStack, and Kubernetes.
- Support and troubleshoot virtualization technologies such as KVM, containers, and Kubernetes.
- Advise customers on architecture, implementation, and optimization of data-center infrastructure solutions.
- Communicate regularly with customers regarding ongoing technical issues and solutions.
- Apply knowledge of networking, storage, and cloud provisioning to support customized customer solutions.
Requirements
- Candidates must be based in Riyadh, Saudi Arabia, or have the ability to relocate to this location.
- Proven hands-on and extensive working experience in Virtualization Cloud, primarily using KVM or OpenStack.
- Experience with Containers, especially with Docker, LXD LXC, or Kubernetes.
- Knowledge of storage technologies including block, object, and network storage.
- Expertise in cloud computing provisioning, monitoring, and orchestration.
- Professional experience with OpenStack and/or Ceph is a strong plus.
- Experience with Linux virtualization using Libvirt KVM, containers, and Kubernetes to support customized solutions for customers.
- Demonstrated experience with popular open source software such as PostgreSQL, Corosync Pacemaker, MongoDB, MySQL, and Apache.
- Ability to provide advice on deployed architecture, implement solutions for complex problems, and guide customers to successful data-center infrastructure operations.
- Excellent professional written and spoken English communication skills, with the ability to present effectively.
- An excellent academic track record from high school and university, or a compelling narrative about an alternative educational path.
- An undergraduate degree in a technical subject or equivalent experience.
- A proven track record of going above-and-beyond expectations to achieve outstanding results.
- Extensive customer support experience, with the ability to communicate professionally, emphatically, clearly, and set the right expectations.
- Experience with open source development or scripting.
- Ability and willingness to travel internationally twice a year for company events, each up to two weeks long.
Benefits & Perks
Annual compensation review
Performance-driven annual bonus or commission
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long haul company events
Ready to Apply?
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