Apply Now
Application opens on company website
Job Description
A Software Support Engineer role focused on troubleshooting, resolving, and upstreaming issues related to Ubuntu and open source software stacks, including Linux, Kubernetes, OpenStack, Ceph, and more, in a remote, collaborative environment.
Key Responsibilities
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams
- Participate in upstream communities to develop bug fixes, backport patches, and seek inclusion
- Review code produced by other engineers
- Troubleshoot and drive issues to resolution with workarounds, guidance, and upstream bug fixes
- Prioritize work and manage time effectively against work priorities
- Contribute to team discussions to improve processes, tools, and documentation
Requirements
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
- Maintain a close working relationship with Canonical s Field, Support and product engineering teams
- Participate in upstream communities
- Develop bug fixes, backport patches, and work with upstream for inclusion
- Review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against those priorities
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
- Have an academic background with an exceptional academic track record
- Have a background in Computer Science, STEM or similar fields
- Have experience with Linux and open source software
- Have experience with at least one of the following programming languages: Python, Go, C, or C++ on Linux
- Have a drive to learn unfamiliar technology and deep-dive difficult issues
- Be willing to travel up to 4 times a year for internal events
Benefits & Perks
Compensation is based on location, experience, and performance, with annual reviews and performance-driven bonuses
Work from home with a distributed work environment
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Wellness Platform
Opportunity to travel to new locations to meet colleagues
Travel upgrades and Priority Pass for long-haul company events
Ready to Apply?
Join Canonical and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Canonical
More jobs at Canonical
Cloud Alliances Business Development Lead
Canonical
Remote
Full Time
3d
IBM Global Alliance Director
Canonical
Remote
Full Time
Feb 15
System Software Engineer - GCC LLVM compiler, tooling, and ecosystem
Canonical
Remote
Full Time
Feb 13
More jobs in Remote
IT Support Specialist
AlertMedia
NEW
Remote
Full Time
17m
Customer Success Manager, Growth
Affinity
NEW
VISA
Remote
Full Time
23h
Creative Video Producer, Brand
Affinity
NEW
Remote
Full Time
23h
$119k-137k