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Job Description
A Software Engineer - L3 Support at Canonical works on troubleshooting, resolving, and upstreaming issues related to Ubuntu and open source software across various layers of the Linux-based infrastructure, supporting enterprise customers and contributing to open source communities.
Key Responsibilities
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Maintain a close working relationship with Canonical's Field, Support, and product engineering teams
- Participate in upstream communities to develop bug fixes, backport patches, and seek inclusion
- Review code produced by other engineers
- Troubleshoot and drive issues to resolution with workarounds, guidance, and upstream bug fixes
- Prioritize work and manage time effectively against work priorities
- Contribute to team discussions to improve processes, tools, and documentation
Requirements
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- An exceptional academic track record in Computer Science, STEM or similar
- Willingness to travel up to 4 times a year for internal events
- Ability to resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes
- Ability to maintain a close working relationship with Canonical's Field, Support and product engineering teams
- Ability to participate in upstream communities
- Ability to develop bug fixes, backport patches, and work with upstream for inclusion
- Ability to review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against those priorities
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical, and concise communications
- Work from home and travel internationally up to 10% of work time for team meetings, events, and conferences
- Background in Computer Science, STEM or similar
- Willingness to learn unfamiliar technology and deep-dive difficult issues
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and performance-driven bonuses
Work from home with a distributed work environment
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Wellness Platform
Opportunity to travel to new locations to meet colleagues
Travel upgrades for long-haul company events
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