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Software Engineer, Cloud - Sustaining Engineering

Canonical
Remote
Full Time
Posted January 20, 2026
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Job Description

A Software Engineer in Sustaining Engineering at Canonical is responsible for troubleshooting, fixing, and upstreaming issues in Linux-based open source infrastructure and applications, supporting enterprise customers and community projects through complex problem resolution and collaboration.

Key Responsibilities

  • Resolve complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source software
  • Maintain close collaboration with Canonical's field, support, and product engineering teams
  • Participate in upstream open source communities to develop fixes and patches
  • Review code produced by other engineers
  • Troubleshoot and address software issues at various levels of the stack, including upstream fixes
  • Drive issues to resolution through workarounds, guidance, and upstream or Ubuntu releases

Requirements

  • Professional experience as a software engineer
  • Background in Computer Science, STEM or similar field
  • Strong experience with Linux, OpenStack, Kubernetes or other cloud technologies
  • Strong development-level experience with Python, Go, C, or C++ on Linux
  • Ability to troubleshoot with gdb and other debugging tools
  • Familiarity with git source code repositories and branches
  • Willingness to travel up to 4 times a year for internal events
  • Demonstrated ability to resolve complex customer problems related to Ubuntu, OpenStack, or Kubernetes and other open source software
  • Experience maintaining a close working relationship with field, support, and product engineering teams
  • Experience participating in upstream communities
  • Experience developing fixes, backporting patches, and working with upstream for inclusion
  • Experience reviewing code produced by other engineers
  • Ability to demonstrate good judgment in technical methods and techniques
  • Ability to prioritize work and manage time effectively against those priorities
  • Ability to participate in team discussions to improve processes, tools, and documentation
  • Ability to maintain clear, technical, and concise communications
  • Willingness to work from home and travel internationally up to 10% of work time

Benefits & Perks

Compensation is based on location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus
Distributed work environment with remote work since 2004
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass for travel and travel upgrades for long haul company events

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