Graduate Customer Success Manager
CanonicalRemote
Full Time
Posted September 18, 2025
Not Specified
Remote
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Application opens on company website
Job Description
A Customer Success Manager at Canonical is responsible for building trust with customers, supporting product adoption, resolving issues, and ensuring a positive experience across Canonical's open source offerings, primarily focusing on the Tech segment and onboarding new users globally in a remote work environment.
Key Responsibilities
- Support customers by resolving ticket requests and providing problem-solving assistance
- Onboard new customers and introduce them to products and support processes
- Develop and deliver engagement plans in collaboration with sales and support teams
- Identify high potential and high risk customers within the portfolio
- Collect and format customer feedback for review by the product team
- Enrich documentation related to problem solving, onboarding, and FAQs
- Drive digital campaigns targeting multiple customers to enhance engagement
- Support customer success by ensuring risk mitigation and value realization
Requirements
- Experience in a customer-facing role with a natural drive to help others and demonstrate empathy.
- Passion for technology, infrastructure, and Ubuntu in particular.
- Excellent presentation skills.
- Strong organizational skills with the ability to structure and constantly update documentation.
- Ability to support customers by finding solutions to ticket requests.
- Experience in onboarding new customers and introducing them to products and support processes.
- Ability to collaborate with Sales and Support teams to develop and deliver engagement plans that fulfill customer objectives.
- Experience in collecting customer feedback and formatting it for review by the product team.
- Proficiency in both written and spoken English.
- Additional proficiency in one or more of the following languages: Japanese, Korean, Spanish, Portuguese, German, French, or Italian is preferred.
- Willingness to work remotely worldwide.
- Physical and mental ability to support customers through problem-solving and engagement activities (implied by the nature of customer support role).
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates
Performance-driven annual bonus
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass for travel and travel upgrades for long haul company events
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