Enterprise Customer Success Manager Japanese speaker
CanonicalRemote
Full Time
Posted January 20, 2026
Not Specified
Remote
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Application opens on company website
Job Description
The Enterprise Customer Success Manager at Canonical is responsible for building trust with strategic and enterprise customers, guiding them through Canonical's product offerings, managing their accounts, and identifying growth opportunities to ensure customer satisfaction and retention in a remote, APAC-based role.
Key Responsibilities
- Onboard new customers and introduce them to products and support processes
- Coordinate complex projects with developers, IT managers, and decision makers
- Collaborate with Sales, Field Engineering, and Support to develop engagement plans
- Manage a portfolio of customers, identify growth opportunities and renewal risks
- Conduct weekly customer and business reviews to identify and resolve blockers
- Advocate for customers internally to improve satisfaction and retention
- Support customers through reactive ticket requests
- Create digital campaigns targeting multiple customers
Requirements
- Native Japanese language proficiency with excellent command of English, both mandatory
- Minimum of 5 years of work experience with a strong background in IT
- Experience with projects related to at least one of the following topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
- Excellent presentation skills with the ability to guide conversations about complex software
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- Ability to interact effectively with all departments and at all levels, both internally and externally, demonstrating true team player qualities
- Knowledge of agile methodologies
- Experience in managing a portfolio of customers, including onboarding new customers, identifying growth opportunities or renewal risks, and coordinating with sales
- Experience in running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through product and engineering teams
- Supporting customers through reactive ticket requests
- Experience coordinating complex projects with developers, IT managers, and decision makers from various industries
- Ability to collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that fulfill customer objectives
- Experience creating campaigns targeting multiple customers through digital touchpoints and activities
- Experience with CRM tools such as Salesforce, Jira (preferred but not mandatory)
Benefits & Perks
Annual performance-driven bonus
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Travel upgrades for long-haul company events
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