Enterprise Customer Success Manager French speaker

Canonical

Remote

Full Time

Posted April 1, 2026

Not Specified

Remote

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Job Description

The Enterprise Customer Success Manager at Canonical is responsible for building trust with customers, supporting product adoption, identifying growth opportunities, and ensuring customer satisfaction across a range of open-source and cloud infrastructure products, primarily in a remote, EMEA-based role.

Key Responsibilities

Onboard new customers and introduce them to products and support processes
Coordinate complex projects with developers, IT managers, and decision makers
Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans
Manage a portfolio of customers, identify growth opportunities and renewal risks
Conduct weekly customer and business reviews to identify and resolve blockers
Advocate for customers internally and influence product roadmaps and processes
Support customers through reactive ticket requests
Create and execute campaigns targeting multiple customers via digital touchpoints

Requirements

Native French language skills with excellent command of English
Minimum of 5 years of work experience with a strong background in IT, including exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
Experience running a disciplined, weekly customer and business review process with cross-functional teams, including identifying and prioritizing blockers and driving resolution through corporate product and engineering teams
Experience supporting customers through reactive ticket requests
Excellent presentation skills with the ability to guide conversations about complex software
Experience building and improving internal processes while maintaining timely delivery to customer-related projects
Ability to interact effectively with all departments and at all levels, both internally and externally, demonstrating strong teamwork skills
Knowledge of agile methodologies