Enterprise Customer Success Manager French speaker
CanonicalRemote
Full Time
Posted September 18, 2025
Not Specified
Remote
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Job Description
The Enterprise Customer Success Manager at Canonical is responsible for building trust with customers, supporting product adoption, identifying growth opportunities, and ensuring customer satisfaction across various open-source and cloud infrastructure products in a remote, regional setting.
Key Responsibilities
- Onboard new customers and introduce them to products and support processes
- Coordinate complex projects with developers, IT managers, and decision makers
- Collaborate with Sales, Field Engineering, and Support to develop engagement plans
- Manage a customer portfolio, identify growth opportunities and renewal risks
- Conduct weekly customer and business reviews to identify and resolve blockers
- Advocate for customers internally and influence product roadmaps and processes
- Support customers through reactive ticket requests
- Create and execute campaigns targeting multiple customers via digital touchpoints
Requirements
- Native French language skills required with excellent command of English
- Minimum of 5 years of work experience with a strong background in IT, including exposure to projects related to at least one of the following topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- Impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
- Ability to onboard new customers and introduce them to products and support processes such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications
- Experience coordinating complex projects with developers, IT managers, and decision makers from various industries
- Ability to collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that fulfill customer objectives
- Experience managing a portfolio of customers in a specific geographic region and identifying growth opportunities or renewal risks in coordination with Sales
- Experience supporting customers through reactive ticket requests
- Experience creating campaigns targeting multiple customers through digital touch-points and activities
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- Knowledge of agile methodologies
- Experience with Salesforce, Jira, and CRMs (preferred but not mandatory)
Benefits & Perks
Annual performance-driven bonus
Additional benefits reflecting company values and local needs
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass for travel and travel upgrades for long haul company events
Ready to Apply?
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