Enterprise Customer Success Manager French speaker
CanonicalRemote
Full Time
Posted September 18, 2025
Not Specified
Remote
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Job Description
The Enterprise Customer Success Manager at Canonical is responsible for building trust with customers, supporting product adoption, identifying growth opportunities, and ensuring customer satisfaction across a range of open-source and cloud infrastructure products in a remote, EMEA-based role.
Key Responsibilities
- Onboard new customers and introduce them to products and support processes
- Coordinate complex projects with developers, IT managers, and decision makers
- Collaborate with Sales, Field Engineering, and Support to develop engagement plans
- Manage a customer portfolio within a specific region, identifying growth opportunities and renewal risks
- Conduct weekly customer and business reviews to identify blockers and drive resolutions
- Advocate for customers internally to influence product roadmaps, documentation, and processes
- Support customers through reactive ticket requests
- Create and execute campaigns targeting multiple customers via digital touchpoints
Requirements
- Native French language proficiency with excellent command of English
- Minimum of 5 years of work experience with a strong background in IT, including exposure to projects related to at least one of the following topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, including identifying and prioritizing blockers and driving resolution through corporate product and engineering teams
- Excellent presentation skills with the ability to guide conversations about complex software
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects
- Ability to onboard new customers and introduce them to products and support processes such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications
- Experience coordinating complex projects with developers, IT managers, and decision makers from various industries
- Experience managing a portfolio of customers in a specific geographic region, identifying growth opportunities or renewal risks in coordination with Sales
- Ability to serve as a customer advocate internally and influence product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention
- Experience supporting customers through reactive ticket requests
- Experience creating campaigns targeting multiple customers through digital touchpoints and activities
- Impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies
- Knowledge of agile methodologies
Benefits & Perks
Annual performance-driven bonus
Distributed work environment with twice-yearly in-person team sprints
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass for travel and travel upgrades for long haul company events
Ready to Apply?
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