Engineering Manager, Managed Services

Canonical

Remote

Full Time

Posted April 1, 2026

Not Specified

Remote

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Job Description

A Cloud Engineering Manager responsible for leading a team that manages and optimizes distributed cloud services and infrastructure, including OpenStack and Kubernetes, to deliver high-quality managed services to global customers in a remote, fast-paced environment.

Key Responsibilities

Manage and lead the engineering team responsible for day-to-day managed services of customer environments
Oversee customer service management, operations, and product improvement engineering
Collaborate with customers, product engineering, and operations teams to ensure service quality
Implement disciplined engineering and operations processes
Ensure team focus on priorities, milestones, and deliverables
Meet service level agreements and deliver quality managed services consistently and timely

Requirements

Bachelor's or equivalent education in a technology field
Proven track record of professional experience in either software delivery using Python, Go, C, C++, Java, or similar programming languages and/or managing operations teams
Proven experience with OpenStack
Demonstrated strong commitment to testing methodologies and maintainable code quality
Experience with Linux system administration, with Ubuntu and Debian experience considered a plus
Strong communication and cooperation skills
Experience with agile software development methodologies
Experience working in and managing distributed teams
Technical aptitude for understanding complex distributed systems
Experience with cloud topologies and technologies
Ability and willingness to travel to team and company events and customer meetings, roughly 20% or less

Benefits & Perks

Compensation is based on geographical location, experience, and performance, with annual reviews and more frequent reviews for graduates and associates

Performance-driven annual bonus or commission

Distributed work environment with twice-yearly in-person team sprints

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Team Member Assistance Program

Wellness Platform

Opportunity to travel to new locations to meet colleagues

Travel upgrades and Priority Pass for long-haul company events