Dedicated Cloud Support Engineer, Saudi Arabia
CanonicalRemote
Full Time
Posted February 11, 2026
Not Specified
Remote
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Job Description
A Cloud Support Engineer at Canonical provides advanced technical support and engineering solutions for open source cloud technologies, including Linux virtualization, containers, OpenStack, and Kubernetes, helping customers optimize their data-center infrastructure and cloud deployments.
Key Responsibilities
- Provide technical support for the full cloud stack, including hardware, networking, Linux, and open source solutions.
- Support and troubleshoot virtualization technologies such as KVM, containers, and Kubernetes.
- Advise customers on architecture deployment, complex problem resolution, and data-center infrastructure operations.
- Communicate regularly with customers regarding ongoing issues and solutions.
- Apply knowledge of open source software like PostgreSQL, Corosync Pacemaker, MongoDB, MySQL, and Apache to support customer environments.
Requirements
- Candidates must be based in Riyadh, Saudi Arabia, or have the ability to relocate to the location.
- Apply your knowledge of Linux virtualization using Libvirt KVM, containers, and Kubernetes along with your knowledge of TCP IP networking to support customized solutions for customers.
- Demonstrate experience with popular open source software such as PostgreSQL, Corosync Pacemaker, MongoDB, MySQL, and Apache.
- Provide advice on deployed architecture, implement solutions for complex problems, and guide customers to successful data-center infrastructure operations.
- Communicate regularly with the customer team about ongoing issues.
- Possess a professional written and spoken English language skills with excellent presentation skills.
- Have an exceptional academic track record from both high school and university.
- Hold an undergraduate degree in a technical subject or have a compelling narrative about an alternative chosen path.
- Have a track record of going above-and-beyond expectations to achieve outstanding results.
- Have hands-on and extensive working experience in Virtualization Cloud, primarily using KVM or OpenStack.
- Have experience with Containers, especially with Docker, LXD LXC, or Kubernetes.
- Have experience with Storage technologies, including block, object, and network storage.
- Possess cloud computing expertise in provisioning, monitoring, and orchestration.
- Have professional experience with OpenStack and/or Ceph (considered a strong plus).
- Have open source development or scripting experience.
- Have extensive customer support experience, with a focus on prioritizing customer needs.
- Be able to communicate professionally, emphatically, clearly, and set the right expectations.
- Be willing and able to travel internationally twice a year for company events, with trips up to two weeks long.
Benefits & Perks
Annual compensation review
Performance-driven annual bonus or commission
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long haul company events
Ready to Apply?
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