Associate Linux Support Engineer
CanonicalRemote
Full Time
Posted September 18, 2025
Not Specified
Remote
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Job Description
The Associate Support Engineer at Canonical provides technical support for Ubuntu and open source products across cloud, desktop, and IoT environments, troubleshooting complex issues and ensuring high customer satisfaction in a remote, globally distributed team.
Key Responsibilities
- Provide technical support for Ubuntu and open source products across cloud, desktop, and IoT environments.
- Own and manage support cases from qualification to resolution, including case transfer when necessary.
- Communicate effectively with customers and internal teams via phone, email, and web channels.
- Ensure support cases meet SLA requirements while maintaining high customer satisfaction.
- Contribute to and maintain knowledge base articles for internal and customer use.
- Draft and distribute technical notices and updates to internal and external stakeholders.
- Prioritize and manage workload to address urgent and important issues promptly.
- Continuously learn and stay updated on product and service developments.
- Understand Ubuntu development processes to set accurate customer expectations on issue resolution timelines.
- Participate in team communication and collaboration, including remote coordination and weekend rotation support.
Requirements
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject such as Computer Science, MIS, Electrical Engineering, or a compelling narrative about an alternative chosen path
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with Linux troubleshooting, including collecting logs and stack traces, and fine-tuning by editing configuration files
- Knowledge or basic hands-on experience on two or more of Linux server administration tasks such as networking, virtualization, or file system tuning
- Programming fundamentals in any language such as bash, Perl, Ruby, Javascript, C or C++, or Go
- Understanding of networking concepts including bonding, firewalling, bridging, switching, network file system tuning, and MTU issues
- Knowledge of virtualization and cloud computing concepts including provisioning, monitoring, and orchestration
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
- Strong written and verbal English communication skills
- Willingness to travel internationally twice a year for up to two weeks for company events
- Note: A background check will be performed for this role
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and recognition rewards
Performance-driven annual bonus or commission
Distributed work environment with remote work
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long haul company events
Ready to Apply?
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