Associate Linux Support Engineer
CanonicalRemote
Full Time
Posted September 18, 2025
Not Specified
Remote
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Job Description
An Associate Support Engineer at Canonical provides technical support for Ubuntu and open source products across cloud, desktop, and IoT environments, solving complex technical issues and ensuring high customer satisfaction in a remote, globally distributed team.
Key Responsibilities
- Provide technical support for Ubuntu and open source products across cloud, desktop, and IoT environments
- Own and manage support cases from qualification to resolution, including case transfer when necessary
- Communicate with customers via phone, email, and web, ensuring timely updates and high satisfaction
- Contribute to and maintain knowledge base articles for internal and external use
- Draft and distribute technical notices and communication materials
- Prioritize and manage workload to address urgent and important issues effectively
- Continuously learn and stay updated on product and service developments
- Understand Ubuntu development processes to set accurate customer expectations
- Collaborate and communicate regularly with team members locally and remotely
- Identify opportunities to improve support services and customer experience
Requirements
- Exceptional academic track record from both high school and university or a compelling narrative about an alternative chosen path
- Undergraduate degree in a technical subject such as Computer Science, MIS, Electrical Engineering, or equivalent experience
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with Linux troubleshooting including collecting logs and stack traces, and fine-tuning by editing configuration files
- Knowledge or basic hands-on experience on two or more of Linux server administration topics such as networking bonding, firewalling, bridging, switching, network file system tuning, or MTU issues
- Programming fundamentals in any language such as bash, Perl, Ruby, Javascript, C or C++, or Go
- Understanding of virtualization and cloud computing concepts including provisioning, monitoring, and orchestration
- Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
- Strong written and verbal English communication skills
- Appreciative of diversity, polite, and effective in a multi-cultural, multi-national organization
- Result-oriented with a personal drive to meet commitments
- Ability to travel internationally twice a year for company events, for up to two weeks
- Willingness to undergo and pass a background check
Benefits & Perks
Compensation is based on geographical location, experience, and performance, with annual reviews and recognition rewards
Performance-driven annual bonus or commission
Distributed work environment with remote work and in-person team sprints twice a year
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Travel upgrades for long haul company events
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