Associate Linux Support Engineer

Canonical

Remote

Full Time

Posted April 1, 2026

Not Specified

Remote

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Job Description

An Associate Support Engineer at Canonical provides technical support for Ubuntu and open source products across cloud, desktop, and IoT environments, troubleshooting complex issues, managing customer cases, and contributing to knowledge sharing in a remote, globally distributed team.

Key Responsibilities

Provide technical support for customers across cloud, desktop, and IoT environments.
Own and manage support cases from qualification to resolution, including case transfer when necessary.
Communicate effectively with customers and internal teams via phone, email, and web.
Maintain and contribute to knowledge base articles and technical notices.
Prioritize and manage workload to address urgent and important issues promptly.
Continuously learn and stay updated on products, services, and development processes.
Set customer expectations accurately based on understanding of Ubuntu development timelines.
Collaborate regularly with team members locally and remotely to share information and improve service.
Participate in a weekend rotation to provide support coverage.

Requirements

Exceptional academic track record from both high school and university or a compelling narrative about an alternative chosen path
Undergraduate degree in a technical subject such as Computer Science, MIS, Electrical Engineering, or equivalent experience and knowledge demonstrating technical proficiency
Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
Track record of going above-and-beyond expectations to achieve outstanding results
Experience with Linux troubleshooting, including collecting logs and stack traces, and fine-tuning by editing configuration files
Knowledge or basic hands-on experience on two or more of the following Linux server administration areas: programming fundamentals in any language (bash, Perl, Ruby, Javascript, C, C++, Go), networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues), virtualization, cloud computing concepts (provisioning, monitoring, orchestration)
Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job
Strong written and verbal English communication skills
Appreciative of diversity, polite, and effective in a multi-cultural, multi-national organization
Result-oriented with a personal drive to meet commitments
Ability to travel internationally twice a year for company events, for up to two weeks each time
Willingness to undergo and pass a background check