Service Desk Analyst Intern
Cannon DesignSt. Louis, Missouri
Full Time
Posted January 29, 2026
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Job Description
This role involves providing technical support to end users by troubleshooting hardware and software issues, managing helpdesk tickets, setting up equipment, and assisting with hardware and software upgrades within an IT team, primarily supporting Windows and Microsoft Office environments.
Key Responsibilities
- Monitor Helpdesk tickets, escalate issues, and close tickets
- Provide end user support and troubleshooting for Windows and Microsoft Office
- Prepare, set up, and coordinate employee equipment
- Identify hardware and software upgrade needs and coordinate implementations
- Participate in testing and evaluating hardware and software
- Adapt and modify existing hardware and software to meet specific needs
- Maintain peripherals such as printers
Requirements
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop and Microsoft Office is required.
- Strong communication skills and innovative thinking are essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Benefits & Perks
Supportive work environment with a focus on diversity, equity, and inclusion
Opportunities for training and mandatory compliance education
Equal opportunity employment policy
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