Service Desk Analyst
Cannon DesignCharlotte, North Carolina
Full Time
Posted January 7, 2026
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Job Description
This position involves providing first-line technical support to end users, managing IT systems and applications, troubleshooting hardware and software issues, and maintaining network security and performance within an office environment.
Key Responsibilities
- Provide first-line technical support to end users, troubleshooting hardware, software, and network issues.
- Escalate complex problems to higher-level support or vendors as needed.
- Administer and support office applications, including configuration and maintenance.
- Monitor service desk tickets, backup systems, and generate daily reports.
- Manage user accounts, permissions, and access controls in Active Directory.
- Test and evaluate hardware and software for efficiency and reliability.
- Maintain peripherals such as printers and network-connected devices.
- Ensure system security, perform troubleshooting, and conduct routine maintenance.
- Assist with hardware upgrades and recommend equipment improvements.
- Attend vendor training and stay updated on technological advancements.
Requirements
- Minimum of 2 years of related IT experience is required.
- Bachelor's degree in Information Technology or a related field preferred.
- Strong communication skills and innovative thinking are essential.
- Ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
- Must be a self-starter with the ability to work well independently, manage multiple technology issues, and prioritize deadlines.
- Knowledge of MS Windows 7, 10, 11 desktop operating systems, Microsoft Office, and VMWare vSphere required.
- Position may require local travel to other sites.
Benefits & Perks
Compensation/salary range (not specified)
Work schedule (not specified)
Work environment perks (not specified)
Mandatory compliance training
Equal opportunity employment
Support for diversity, equity, and inclusion initiatives
Opportunities for professional development through vendor training and staying current with technology changes
Ready to Apply?
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