Job Description
The Senior Incident Commander at Aurora is responsible for leading the response to high-severity technical incidents across autonomous vehicle systems, IT infrastructure, and cybersecurity, ensuring swift resolution and continuous improvement of incident management processes.
Key Responsibilities
- Lead operational response to complex, high-severity incidents across software, hardware, IT, and cybersecurity domains.
- Establish command and control during critical events, orchestrating multi-disciplinary response efforts.
- Make real-time decisions and coordinate stakeholders to resolve incidents safely and efficiently.
- Manage and prioritize escalations, ensuring appropriate stakeholder involvement throughout the incident lifecycle.
- Conduct incident retrospectives to identify root causes and define actionable follow-ups for continuous improvement.
- Develop cross-functional partnerships to understand stakeholder concerns and provide support during incidents.
- Deliver executive communications on active incidents, including analysis of outcomes, trends, and strategic insights.
Requirements
- Five (5) or more years of direct experience in a command-oriented role such as incident management, crisis response, Site Reliability Engineering (SRE), Network Operations Center (NOC), Security Operations Center (SOC) leadership, or military first-responder operations, having served as an Incident Commander or lead responder for high-stakes technical events.
- A strong, holistic understanding of the interconnectedness of complex systems, including on-vehicle compute, enterprise IT infrastructure, cloud services, Network Operations (NOC), and Security Operations (SOC), with the ability to facilitate and drive technical conversations to successful outcomes.
- Experience in a command-oriented role such as incident management, crisis response, SRE, NOC, SOC leadership, or military first-responder operations, with demonstrated ability to operate with a high degree of autonomy and take operational leadership during critical incidents.
- Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high-stakes situations.
- Experience briefing senior executives and leadership in real-time on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely, with a strong command and control presence.
- Exceptional attention to detail with a proven track record of meticulously documenting incident timelines, contributing factors, and post-incident analysis to drive accurate reporting and continuous improvement.
- Willingness and ability to participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global incident response capability.
Benefits & Perks
Salary range: 115,000 - 184,000 USD per year
Annual bonus
Equity compensation
Benefits (unspecified)
Ready to Apply?
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