Remote Assistance Specialist
AuroraPittsburgh, Pennsylvania
Full Time
Posted December 30, 2025
$27 - $39/hr
Not Specified
Remote
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Job Description
The Aurora Remote Assistance Specialist monitors and responds to autonomous vehicle trigger requests, ensuring safety and operational efficiency during testing and on-road operations, while collaborating with engineering teams and maintaining knowledge of self-driving technology.
Key Responsibilities
- Monitor and resolve trigger requests from fleet vehicles during testing.
- Safely send remote commands to autonomous vehicles on road and closed course testing sites.
- Log real-time feedback on vehicle autonomy and platform performance for engineering review.
- Triage and review remote assist workflows to ensure performance metrics and compliance.
- Escalate operational issues with suggested solutions to relevant teams.
- Maintain up-to-date knowledge of self-driving technology and operational changes.
- Work on cross-functional projects to support vehicle operations and safety goals.
- Interact with the public as an ambassador for Aurora.
Requirements
- Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
- Excellent communication skills, both written and verbal
- Keen attention to detail
- Ability to prioritize and make strategic decisions proactively
- Consistent focus on safety
- Ability to think critically
- Willingness to learn every day
- Valid U.S. driver s license with at least 5 years of driving history and a clean driving record, validated by MVR check
- Must pass initial and random drug and alcohol screenings
- Availability to work day or night shifts, including early mornings or late nights, on rotating shifts
- Ability to work regular overtime and some weekends
Benefits & Perks
Compensation/salary range: $27.00 - $39.00 per hour, with eligibility for an annual bonus and equity compensation
Work schedule: Ability to work day or night shifts, including early mornings, late nights, rotating shifts, overtime, and some weekends
Work environment perks: 100% remote work with travel as needed
Additional benefits: Opportunities for growth and learning, inclusive culture, accommodations for disabilities, and a supportive work environment
Ready to Apply?
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