Remote Assistance Specialist
AuroraPittsburgh, Pennsylvania
Full Time
Posted December 22, 2025
$27 - $39/hr
Not Specified
Remote
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Application opens on company website
Job Description
The Aurora Remote Assistance Specialist monitors and responds to autonomous vehicle trigger requests, ensuring safe operations and providing real-time feedback to engineers, while supporting the company's mission to advance self-driving technology and mobility solutions.
Key Responsibilities
- Monitor and resolve trigger requests from fleet vehicles during testing and on public roads
- Safely send remote commands to autonomous vehicles for testing purposes
- Log real-time feedback on vehicle autonomy and platform performance for engineering review
- Triage and review remote assist workflows to ensure performance metrics and compliance
- Escalate operational issues with suggested solutions
- Collaborate on cross-functional projects to improve vehicle operations
- Maintain up-to-date knowledge of self-driving technology and operational changes
- Interact with the public as an ambassador for Aurora
Requirements
- Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
- Excellent communication skills, both written and verbal
- Keen attention to detail
- Ability to prioritize and make strategic decisions proactively
- Consistent focus on safety
- Ability to think critically
- Willingness to learn every day
- Valid U.S. driver s license with at least 5 years of driving history and a clean driving record, validated by MVR check
- Must pass initial and random drug and alcohol screenings
- Availability to work day or night shifts, including early mornings or late nights, on rotating shifts
- Ability to work regular overtime and some weekends
- Ability to safely monitor and resolve trigger requests from fleet vehicles across public roads and closed course testing sites
- Ability to respond to and resolve trigger requests from autonomous vehicles in a timely manner
- Ability to safely send remote commands to autonomous vehicles during testing
- Log real-time feedback regarding autonomy and platform performance during testing for engineers
- Triage and review of remote assist workflows related to performance metrics and compliance
- Escalate operational blockers with suggested solutions
- Maintain up-to-date knowledge of how the self-driving technology works, including daily software and operational changes
- Work toward quantitative and qualitative goals impacting Vehicle Operations and Aurora
- Interact with the public as an ambassador for Aurora
- Be available to work in an in-office environment as required, with the ability to travel as needed
Benefits & Perks
Compensation range: $27.00 - $39.00 per hour
Annual bonus
Equity compensation
Benefits (unspecified)
Ready to Apply?
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