Technology Specialist

Atwell

Location not specified

Full Time

Posted April 28, 2026

$30 - $42

Not Specified

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Job Description

The Technology Specialist at Atwell, LLC is responsible for providing end-user technical support, troubleshooting hardware and software issues, managing IT assets, and supporting company applications and systems to ensure smooth technology operations across the organization.

Key Responsibilities

Provide end-user technical support via in person, phone, and electronic communication
Troubleshoot hardware, software, and account issues for users
Install and configure software applications and standard company software
Set up and deploy workstations, servers, networks, and printers
Manage and support mobile devices such as cell phones and tablets
Maintain inventory of IT assets and track them in the company system
Support and maintain Autodesk applications and other specialized software
Stay current with system updates, changes, and information
Log support tasks and follow company support procedures
Lead projects and teams related to IT support as assigned

Requirements

Respond to requests for technical assistance in person, phone, and electronically.
Troubleshoot all technical-related user issues, including hardware, software, and account issues.
Install various software applications as needed and approved.
Communicate technical information to both technical and non-technical personnel.
Follow all company support procedures.
Log all support-related tasks in the company support system.
Set up and deploy workstations, servers, networks, and printers.
Help manage and deploy company cell phones, iPads, and other mobile devices.
Manage inventory for workstations, laptops, and other IT assets in the company tracking system.
Provide support for all Autodesk applications.
Install and support all company standard software.
Stay current with system information, changes, and updates.
Must have the ability to take initiative and solve problems with limited direction.
Ability to lead projects and teams as assigned and directed.
Must have extreme attention to detail.
Possess excellent customer service skills.
Have good communication skills, both written and oral.
Hold a Bachelor’s Degree in an IT-Related Field (preferred).