Job Description
The Senior Account Manager at Ascend Analytics is responsible for building and maintaining strategic relationships with clients, driving retention, growth, and product adoption, while collaborating with internal teams to provide client insights and support business expansion in a fast-paced SaaS environment.
Key Responsibilities
- Build and maintain strategic relationships with clients to drive retention, adoption, and growth.
- Manage inbound client needs and lead proactive engagement to deliver value.
- Identify and close expansion opportunities within existing accounts to exceed revenue targets.
- Conduct regular business reviews and client touchpoints to ensure satisfaction and retention.
- Collaborate with Account Executives to develop targeted account strategies and messaging.
- Serve as a client advocate internally and represent client insights to inform product, marketing, and sales strategies.
Requirements
- 5 years of enterprise account management experience, building relationships with clients' senior management, leading Quarterly Business Reviews, and serving as a trusted advisor.
- Ability to build instant rapport and foster long-term trust with diverse stakeholders, from analysts to C-suite executives.
- Strong commercial acumen, understanding SaaS best practices, and knowing how to navigate complex organizations.
- Quick learner, eager to solve problems, and creative in approach to client engagement.
- Proven ability to consistently deliver on goals, demonstrating a high work ethic, initiative, and follow-through.
- Exceptional communication skills, with the ability to distill complex topics into clear, compelling messages for any audience.
- Ability to proactively spot and mitigate churn risks within client portfolios.
- Experience conducting tailored, proactive outreach across client organizations to deliver value and deepen relationships.
- Experience leading regular business reviews and client touchpoints to maintain high retention rates.
- Ability to collaborate with Account Executives to craft targeted messaging and account strategies.
- Experience capturing client success stories, product feedback, and market trends, and sharing findings internally to inform product roadmaps, marketing campaigns, and sales enablement.
- Must be able to work in a fast-paced SaaS environment.
- Must be able to manage inbound client needs and lead proactive engagement efforts.
- Must be able to manage a diverse portfolio of customers and ensure successful renewals.
- Must be willing to work in a role that involves relationship building, business growth, and solving client challenges.
Benefits & Perks
Compensation/salary range: 110,000 - 140,000 with commissions, negotiable based on qualifications and experience
Flexible work hours in a relaxed environment
Opportunities for advancement
Medical, dental, and vision insurance
Short- and long-term disability insurance
Parental leave
Dependent care spending account
401(k) plan
Ready to Apply?
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