Job Description
Work with a Top 20 CPA and advisory firm that Accounts for Anything.
Key Responsibilities
- Lead, support and coach tax administrator team
- Standardize administrative operations to ensure consistency across Tax practice
- Provide day-to-day guidance on workflow, deadlines, prioritization, and partner support expectations
- Troubleshoot, address and resolve escalated issues
- Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and implement coverage solutions
- Onboard administrative new hires in coordination with HR, Tax Operations, and local leadership,
- Build and deliver ongoing training sessions and refreshers
- Work with Tax partners and leaders to align administrative support
- Prepare performance review documentation and feedback summaries alongside partners and leaders
- Mentor tax administrators to work together on goals, development plans, and performance improvement needs.
- Integrate administrators from newly merged offices, including onboarding into firm systems and workflows, data transition support, and assessment of training/readiness gaps.
- Travel to firm offices as needed to support onboarding, training, integration, and operational alignment
- Drive process improvement by identifying inefficiencies and opportunities to enhance administrative workflows
- Document best practices, procedures, and scalable processes.
- Collaborate with Tax Operations leadership on centralized support models, standardization initiatives, and firmwide operational excellence efforts.
Requirements
- Extensive experience in tax administration or professional services operation
- Strong understanding of tax workflows, deadlines, and administrative support models
- Proven ability to lead, coach, and support teams across multiple locations
- Excellent written and verbal communication skills; able to produce concise, essential updates for broad audiences
- Comfortable navigating change, growth, and complex organizational structures
- Strong process design, continuous improvement, and automation mindset.
- Comfort partnering cross-functionally (operations, technology, and practice leadership) to deliver outcomes.
- Ability to multitask and prioritize tasks effectively
- Discretion and confidentiality when handling sensitive information
- Detail-oriented with a commitment to accuracy
Ready to Apply?
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