Job Description
A Service Desk Analyst responsible for providing technical support and assistance to clients, working within a dynamic IT team at a fast-growing CPA and advisory firm, with opportunities for professional growth and various employee benefits.
Key Responsibilities
- Provide technical support and troubleshooting for clients' IT issues
- Assist users with hardware and software problems
- Maintain and update the help desk ticketing system
Requirements
- Possess the ability to work as a Service Desk Analyst within a dynamic team environment.
- Have experience providing technical support and assistance to clients or end-users.
- Demonstrate knowledge of IT support processes and service desk operations.
- Possess relevant technical skills related to IT support (specific skills not detailed in the posting).
- Be willing to work in a hybrid setup, with terms and conditions applicable to the selected role's location.
- Possess or be willing to obtain CPA Certification with assistance provided by the company.
- Have the ability to grow professionally through continuous learning and advancement opportunities.
- Be able to work full-time as part of the company's team.
- Possess or be willing to obtain relevant certifications or training related to IT support (implied by CPA Certification Assistance).
Benefits & Perks
Competitive compensation
Performance-based salary increase
Discretionary incentive compensation based on client or individual performance
Wellness program
HMO coverage
Rewards and Recognition program
Free shuttle service provided by CDC for onsite employees
Free lunch meal for onsite employees
On-demand learning classes
Discretionary time off and Holidays
Hybrid work setup (terms and conditions may apply)
CPA Certification Assistance and Bonus Program
Growth opportunities
Work with a high-energy, passionate, caring, and ambitious team
Work with an industry leader
Ready to Apply?
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