Job Description
A Service Desk Analyst responsible for providing technical support and assistance to clients and internal teams within a fast-growing CPA and advisory firm, ensuring smooth IT operations and client satisfaction.
Key Responsibilities
- Provide technical support and troubleshooting for clients' IT issues
- Assist users with hardware, software, and network problems
- Maintain and update the service desk ticketing system
- Escalate complex issues to appropriate technical teams
- Ensure timely resolution of client inquiries and issues
Requirements
- Possess the ability to work as a Service Desk Analyst within a fast-growing, dynamic team environment.
- Have experience or knowledge in providing IT support and customer service to clients.
- Be willing to work in a hybrid setup, with terms and conditions that may apply based on the role and location.
- Possess or be willing to obtain a CPA Certification, with available assistance and bonus programs.
- Be able to work onsite at the designated location as required, utilizing provided facilities such as free shuttle service and free lunch meal.
- Have the ability to participate in on-demand learning classes and continuous professional development activities.
- Be capable of working in a collaborative culture with a high-energy, passionate, caring, and ambitious team.
- Meet the general employment eligibility criteria without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity and/or expression, age, disability, genetic information, citizenship status, military service obligations, or any other protected category.
Benefits & Perks
Performance-based salary increase
Discretionary incentive compensation based on client or individual performance
Hybrid work setup (terms and conditions may apply)
Wellness program
HMO coverage
Rewards and Recognition program
Free shuttle service for onsite employees
Free lunch meal for onsite employees
On-demand learning classes
Discretionary time off and holidays
CPA Certification Assistance and Bonus Program
Growth opportunities in a high-growth firm
Collaborative and high-energy team environment
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