Job Description
A Service Desk Analyst provides first-level IT support by diagnosing, resolving, and escalating technical issues for users, ensuring smooth daily operations and excellent customer service within a fast-growing advisory firm.
Key Responsibilities
- Serve as the first point of contact for users experiencing technical issues or seeking assistance
- Log, diagnose, and resolve basic technical problems
- Escalate more complex technical issues to appropriate support levels
- Maintain clear communication with users throughout the resolution process
Requirements
- Possess the ability to log, diagnose, and resolve basic technical problems related to IT support.
- Have experience in escalating more complex technical issues to appropriate teams or personnel.
- Maintain clear and effective communication throughout the entire resolution process with users experiencing technical issues.
- Be the first point of contact for users experiencing technical issues or seeking assistance, indicating a role that requires strong customer service skills.
- Possess the ability to work within a team environment as part of a high-energy, passionate, caring, and ambitious professional team.
- Be willing to grow professionally in an environment that fosters continuous learning and advancement.
- Possess the ability to work in a fast-growing, dynamic organization that values strategic foresight and expertise.
- Have the necessary skills and experience to support an organization with multiple locations and a diverse, multilingual team.
- Be able to perform the role in accordance with the organization’s fundamental behaviors and cultural standards, known as the Aprio Way.
Benefits & Perks
Competitive compensation
Work with an industry leader
An awesome culture guided by thirty-one fundamental behaviors
A great team of high-energy, passionate, caring, and ambitious professionals
Growth opportunities in a continuously learning and advancing environment
Ready to Apply?
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