Job Description
A Service Desk Analyst provides first-level IT support by diagnosing, resolving, and escalating technical issues for users, ensuring smooth daily operations and delivering excellent customer service within a dynamic, growth-oriented firm.
Key Responsibilities
- Serve as the first point of contact for users experiencing technical issues or seeking assistance
- Log, diagnose, and resolve basic technical problems
- Escalate more complex technical issues to appropriate support levels
- Maintain clear communication with users throughout the resolution process
Requirements
- Experience in logging, diagnosing, and resolving basic technical problems in an IT support environment.
- Ability to escalate more complex technical issues to appropriate teams or personnel.
- Excellent communication skills to maintain clear communication throughout the resolution process.
- Ability to work as the first point of contact for users experiencing technical issues or seeking assistance.
- Responsibility for maintaining documentation related to technical issues and resolutions.
- Demonstrated customer service skills to ensure smooth day-to-day operations and deliver excellent customer service.
- Ability to work in a fast-growing, dynamic environment as part of an IT support team.
Benefits & Perks
Competitive compensation
Growth opportunities
An awesome culture guided by thirty-one fundamental behaviors
Work with a high-energy, passionate, caring, and ambitious team
Opportunity to grow professionally in a continuous learning environment
Ready to Apply?
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