• Extensive experience in tax administration or professional services operation
• Strong understanding of tax workflows, deadlines, and administrative support models
• Proven ability to lead, coach, and support teams across multiple locations
• Excellent written and verbal communication skills; able to produce concise, essential updates for broad audiences
• Comfortable navigating change, growth, and complex organizational structures
• Strong process design, continuous improvement, and automation mindset.
• Comfort partnering cross-functionally (operations, technology, and practice leadership) to deliver outcomes.
• Ability to multitask and prioritize tasks effectively
• Discretion and confidentiality when handling sensitive information
• Detail-oriented with a commitment to accuracy