Job Description
The Senior Vice President of Customer Success at Amperity is responsible for leading customer onboarding, account management, and premium services to ensure customer satisfaction, retention, and growth, while managing a high-performing team and fostering strong client relationships in a SaaS environment.
Key Responsibilities
- Oversee successful onboarding of new customers and optimize implementation processes
- Lead and develop a team of Account Managers to manage customer relationships, renewals, and expansion
- Develop and scale premium service offerings to enhance customer ROI and engagement
- Build and mentor a high-performing customer success team, establishing KPIs and performance metrics
- Maintain deep relationships with key customer stakeholders, especially at the executive level
- Collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure a cohesive customer experience
- Represent the voice of the customer in strategic and executive-level discussions
Requirements
- 15 years experience overseeing Account Management, Customer Success or Sales teams in a SaaS environment
- Proven ability managing a portfolio of large, enterprise-level clients and selling software solutions to C-suite and high-level executives across a wide array of industries
- Experience maintaining and growing broad and deep relationships within customer accounts, particularly with executive management in Marketing and IT
- Must have a strong client focus and relationship-management skills
- Knowledge of how to get things done through formal channels and informal networks
- Experience working with Retail or Hospitality brands is a plus
- Ability to travel as needed, approximately 50% of the time
Benefits & Perks
Base Salary 280,000-300,000
Cash incentives
Stock options with equity grants
100% employee healthcare coverage
Transportation subsidies
Self-managed PTO
Flexible work arrangements including hybrid and remote options
Work environment with snacks and employee experience perks like events and activities
Inclusive and challenging environment for professional growth
Ready to Apply?
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