Job Description
The Senior Vice President of Customer Success at Amperity is responsible for leading customer onboarding, account management, and premium services to ensure customer satisfaction, retention, and growth, while managing a high-performing team and fostering strategic relationships with enterprise clients.
Key Responsibilities
- Oversee successful onboarding and implementation of new customers to ensure quick time-to-value.
- Lead and develop a team of Account Managers to manage customer relationships, renewals, and expansion opportunities.
- Develop and scale premium service offerings to enhance customer ROI and engagement.
- Build and manage a high-performing customer success team, defining and tracking KPIs.
- Foster deep relationships with key customer stakeholders, especially at the executive level.
- Collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure a cohesive customer experience.
Requirements
- 15 years experience overseeing Account Management, Customer Success or Sales teams in a SaaS environment
- Proven ability managing a portfolio of large, enterprise-level clients and selling software solutions to C-suite and high-level executives across a wide array of industries
- Experience maintaining and growing broad and deep relationships within customer accounts, particularly with executive management in Marketing and IT
- Must have a strong client focus and relationship-management skills
- Knowledge of how to get things done through formal channels and informal networks
- Experience working with Retail or Hospitality brands is a plus
- Ability to travel as needed, approximately 50%
Benefits & Perks
Base Salary 280,000-300,000
Cash incentives
Stock options with equity grants
100% employee healthcare coverage
Transportation subsidies
Self-managed PTO
Flexible work arrangements including hybrid and remote options
Comfortable work environment with snacks
Employee experience perks like events and activities
Ready to Apply?
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