Job Description
The Training Program Manager at Amperity is responsible for developing and delivering technical and business training to employees, partners, and customers, focusing on product adoption, user enablement, and continuous improvement of training assets in a SaaS environment.
Key Responsibilities
- Develop, deliver, and maintain end-user product training for employees, partners, and customers.
- Create and update training content and programs across various mediums.
- Assist in developing self-service training assets and instructional materials.
- Collaborate on curriculum development, exercises, labs, and quizzes to enhance learning.
- Support the creation of training kits and Train the Trainer programs.
- Contribute to improving and scaling the training process using LMS and other tools.
- Work with Product Managers to provide feedback for product improvements.
- Engage with subject matter experts to deepen technical expertise.
Requirements
- Minimum of 5 years experience working in related technologies, ideally in enterprise b2b SaaS environments.
- Knowledge of databases, big data, cloud computing, IT, AI, and large language models (LLMs).
- Basic proficiency in SQL.
- Understanding of marketing technology, digital marketing strategies, concepts, and processes.
- Customer-focused mindset with motivation to help learners succeed.
- Excellent writing and speaking skills.
- Ability to communicate effectively to all levels of audiences and be flexible and patient with students.
- Proven success in transferring knowledge that bridges data, technology, and business value.
- Experience with a variety of training concepts, principles, and adult learning theory.
- Quick learner of new technical concepts and ability to rapidly impart knowledge with passion and enthusiasm.
- Willingness to travel up to 5% as needed.
Benefits & Perks
Compensation/salary range: 100,000-140,000 USD base salary
Work schedule: Hybrid model with three days in the office each week
Work environment perks: Employee healthcare coverage, transportation subsidies, snacks, in-person and remote events and activities, self-managed PTO, flexible work arrangements
Additional benefits: Cash incentives, stock options, inclusive environment, opportunities for professional growth and development
Ready to Apply?
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