Job Description
The Solutions Delivery Manager at Amperity is responsible for overseeing the successful implementation and deployment of the company's AI-powered customer data platform, ensuring projects are completed on time, within scope and budget, while coordinating between technical teams and clients to deliver effective, user-friendly solutions.
Key Responsibilities
- Manage the end-to-end delivery of customer implementations, ensuring on-time and within-budget completion
- Coordinate and prioritize project tasks, maintain project plans, and communicate status to stakeholders
- Engage with customers and internal teams to manage deployment activities and communicate risks and progress
- Identify and mitigate project risks to ensure successful implementation outcomes
- Understand customer business processes and technical environments to deliver tailored solutions
- Collaborate with cross-functional teams to align services with client needs and goals
- Manage multiple complex SaaS implementation projects concurrently
- Contribute to technical discussions and analyze customer data to extract insights
Requirements
- Minimum 8 years experience in professional services, technical implementation management, or similar
- Experience managing complex technical SaaS implementations, end-to-end
- Experience managing stakeholders across various levels and functions
- Able to grasp and contribute to technical discussions from a conceptual standpoint
- SQL knowledge
- Understanding of data analysis skills
- Ability to direct and curate efforts to dig into customer data and extract insights for clients
- Proven experience managing multiple implementation projects concurrently
- Comfortable leading in an ambiguous environment, collaborating on design, architecture, and strategy, while not afraid to get into the technical details when needed to drive quality deliverables
- Ability to travel up to 25%
Benefits & Perks
100% healthcare coverage
28 days of Annual Leave inclusive of public holidays in England and Wales
communications stipend
flexibility to work in a modern, comfortable workspace
inclusive environment promoting diversity and equal opportunities
Ready to Apply?
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