Job Description
The Customer Success Manager at Amperity is responsible for guiding enterprise clients through their engagement lifecycle, driving platform adoption, ensuring customer satisfaction, and identifying opportunities for growth and value realization through strategic partnership and cross-functional collaboration.
Key Responsibilities
- Guide customers through the entire lifecycle of their engagement, focusing on adoption and usage to drive business value
- Collaborate with cross-functional teams to ensure customers achieve their goals and derive long-term value from the platform
- Partner with customers to develop and maintain business value roadmaps with clear milestones and expectations
- Communicate progress, identify risks, and involve relevant stakeholders to address customer needs
- Participate in solutioning for customer use cases and goals
- Conduct and support Monthly and Executive Business Reviews to discuss customer health and growth
- Present new use cases and platform capabilities to enhance customer success
- Build and maintain strong relationships with key customer stakeholders and facilitate multithreaded engagement
- Celebrate value unlocks within customer accounts through internal and external communications
- Identify and advance expansion opportunities, including upsell and cross-sell, by aligning with customer goals
- Flag competitive risks and market shifts, and develop strategic plans to protect and grow account value
Requirements
- 8 - 12 years in an enterprise customer success, consulting, or digital transformation role.
- Strong preference for background in at least one of the following areas: Data infrastructure or analytics, Consumer brands, Personalization, paid media, lifecycle marketing, etc.
- Proven track record of supporting large organizations, including Fortune 100 companies.
- Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals.
- A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs.
- Thrive in ambiguous environments, identify problems and drive clarity toward successful outcomes.
- Exceptional presentation and storytelling skills and ability to explain complex concepts in an easily understood manner.
- Collaborative team player with a strong ability to drive alignment and work cross-functionally with internal teams.
- Practitioner-level knowledge of martech tools, landscape, and workflows.
- Ability to work in a hybrid work environment with three days in the office each week in Seattle, WA.
Benefits & Perks
Compensation/salary range: 120,000-160,000 USD base salary plus cash incentives and stock options
Work schedule: Hybrid work model with three days in the office each week
Work environment perks: Employee healthcare coverage, transportation subsidies, snacks, in-person and remote events and activities, self-managed PTO, flexible work arrangements
Additional benefits: Inclusive environment, opportunities for professional growth, ownership through stock options, recognition of value unlocks within customer accounts
Ready to Apply?
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