Job Description
The Customer Service Specialist - Ombudsman Complaints Case Manager is responsible for handling customer complaints related to energy services, ensuring effective resolution, and supporting customer experience initiatives within a renewable energy company focused on innovative energy solutions.
Key Responsibilities
- Manage and resolve customer complaints related to ombudsman cases
- Provide support and assistance to customers to address their concerns
- Document and track customer interactions and complaint resolutions
Requirements
- Candidates must have full working rights and be already based in Australia, preferably Melbourne.
- Applicants must submit a resume and a cover letter as part of the application process.
- Candidates must be able to participate in an initial screening interview with the Talent team starting from 5th Jan 2026.
- Candidates must complete a take-home case study as part of the hiring process.
- Candidates must participate in a follow-up case study interview with the Customer Experience Operations Lead and one other member of the Cx Ops team.
- Candidates must attend a final interview with the Customer Experience Manager and/or the Director of Operations.
- Applicants must be able to demonstrate passion and curiosity for the role, even if they do not meet every listed requirement.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunity to contribute to environmental sustainability and renewable energy initiatives
Inclusive and diverse team culture
Supportive and connected work environment
Potential for career growth within a rapidly scaling company
Ready to Apply?
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