Job Description
A Customer Service Specialist - Ombudsman Complaints Case Manager is responsible for managing customer complaints related to energy services, ensuring effective resolution, and supporting customer experience within a renewable energy company focused on innovative energy solutions.
Key Responsibilities
- Manage and resolve customer complaints related to ombudsman cases
- Coordinate with internal teams to address customer issues effectively
- Maintain accurate records of customer interactions and case progress
Requirements
- Candidates must be based in Australia, preferably Melbourne, and have full working rights to apply.
- Applicants must submit a resume and a cover letter as part of the application process.
- Candidates must be able to participate in an initial screening interview starting from 5th Jan 2026.
- Candidates must complete a take-home case study as part of the hiring process.
- Candidates must participate in a follow-up case study interview with the Customer Experience Operations Lead and one other member of the Customer Experience Operations team.
- Candidates must participate in a final interview with the Customer Experience Manager and/or the Director of Operations.
- Candidates must demonstrate a passion and curiosity for the work, even if they do not meet every listed requirement.
Benefits & Perks
Compensation/salary range (not specified)
Work schedule (not specified)
Work environment perks (not specified)
Opportunity to contribute to environmental sustainability and renewable energy initiatives
Inclusive and diverse team culture
Potential for career growth within a rapidly expanding company
Participation in a purpose-driven organization committed to innovation in energy technology
Ready to Apply?
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