Job Description
The Customer Service Specialist at Amber will be responsible for supporting customer interactions, ensuring a positive experience, and assisting with inquiries related to their innovative renewable energy products and services.
Key Responsibilities
- Assist customers with inquiries and issues related to metering transfers
- Provide support and guidance on energy usage and billing
- Ensure accurate and timely processing of metering transfer requests
Requirements
- Candidates must be already based in Australia, preferably Melbourne, with full working rights.
- Applicants must submit a resume and a cover letter as part of the application process.
- Candidates must be able to participate in an initial screening interview with the Talent team starting from 5th Jan 2026.
- Candidates must complete a take-home case study as part of the hiring process.
- Candidates must participate in a follow-up case study interview with the Customer Experience Operations Lead and one other member of the Cx Ops team.
- Candidates must attend a final interview with the Customer Experience Manager and/or the Director of Operations.
- Applicants must be able to demonstrate passion and curiosity for the work, even if they do not meet every listed requirement.
- Candidates must be committed to building a diverse, inclusive, and purpose-driven culture.
- Candidates must be able to handle physical demands associated with the role (implied but not explicitly stated).
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunity to contribute to environmental sustainability and renewable energy initiatives
Inclusive and diverse team culture
Supportive and connected work environment
Potential for career growth within a rapidly scaling company
Ready to Apply?
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