Job Description
The Customer Service Specialist at Amber is responsible for providing exceptional support to customers, helping them navigate energy solutions, and ensuring a positive experience with the company's renewable energy products and services.
Key Responsibilities
- Assist customers with inquiries and issues related to metering transfers
- Provide support to customers in understanding and managing their energy usage and billing
- Coordinate with internal teams to resolve customer concerns and ensure smooth transfer processes
Requirements
- Candidates must be already based in Australia, preferably Melbourne, with full working rights.
- Applicants must submit a resume and a cover letter as part of the application process.
- Candidates must be able to participate in an initial screening interview starting from 5th Jan 2026.
- Candidates must be able to complete a take-home case study as part of the hiring process.
- Candidates must be able to participate in a follow-up case study interview with the Customer Experience Operations Lead and one other member of the Cx Ops team.
- Candidates must be able to participate in a final interview with the Customer Experience Manager and/or the Director of Operations.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunity to contribute to renewable energy and environmental impact
Inclusive and diverse team culture
Supportive and connected work environment
Potential for career growth within a rapidly scaling company
Ready to Apply?
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