Job Description
The Customer Service Specialist at Amber will be responsible for providing exceptional support to customers, helping them navigate energy solutions, and ensuring a positive experience with the company's renewable energy products and services.
Key Responsibilities
- Assist customers with inquiries and issues related to metering transfers
- Provide support and guidance to customers on energy transfer processes
- Ensure accurate and timely resolution of customer concerns regarding metering
Requirements
- Candidates must have full working rights and be already based in Australia, preferably Melbourne.
- Applicants must submit a resume and a cover letter as part of the application process.
- Candidates must be able to participate in an initial screening interview with the Talent team starting from 5th Jan 2026.
- Candidates must complete a take-home case study as part of the hiring process.
- Candidates must participate in a follow-up case study interview with the Customer Experience Operations Lead and one other member of the Cx Ops team.
- Candidates must attend a final interview with the Customer Experience Manager and/or Director of Operations.
- Applicants must be able to demonstrate passion and curiosity for the work, even if they do not meet every listed requirement.
- Candidates must be committed to building a diverse, inclusive, and purpose-driven culture, aligning with the company's values.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunity to contribute to renewable energy and environmental impact
Inclusive and diverse team culture
Supportive and connected work environment
Potential for career growth in a rapidly scaling company
Ready to Apply?
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