Job Description
The Customer Service Specialist at Amber will provide support to customers, helping them navigate and utilize Amber's renewable energy products and technologies, ensuring a positive customer experience and contributing to the company's mission of transforming the energy industry.
Key Responsibilities
- Assist customers with inquiries and issues related to Amber's energy products and services
- Provide support and guidance to customers on using Amber's home battery automation and EV charging solutions
- Help customers understand and navigate Amber's real-time wholesale electricity pricing and energy shifting technology
- Contribute to delivering a positive customer experience through effective communication and problem-solving
Requirements
- Candidates must have full working rights and be already based in Australia, preferably Melbourne.
- Applicants must submit a resume and a cover letter as part of the application process.
- Candidates must be able to participate in an initial screening interview with the Talent team starting from 5th Jan 2026.
- Candidates must complete a take-home case study as part of the hiring process.
- Candidates must participate in a follow-up case study interview with the Customer Experience Operations (Cx Ops) Lead and one other member of the Cx Ops team.
- Candidates must attend a final interview with the Customer Experience Manager and/or the Director of Operations.
- Candidates must demonstrate passion and curiosity for the work, even if they do not meet every listed requirement.
- Candidates must be committed to diversity and inclusion, and applications from underrepresented groups are encouraged.
- Candidates must be able to perform the duties of a Customer Service Specialist related to devices, which implies skills in customer service, communication, and problem-solving related to devices (implied but not explicitly detailed in the posting).
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunity to contribute to environmental sustainability and renewable energy initiatives
Inclusive and diverse company culture
Supportive and connected work environment
Potential for career growth within a rapidly scaling company
Ready to Apply?
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