Job Description
A Customer Service Specialist at Amber will support customers by providing assistance and resolving inquiries related to renewable energy products and services, contributing to the company's mission to promote sustainable energy solutions and ensure a positive customer experience.
Key Responsibilities
- Assist customers with inquiries and issues related to Amber's energy products and services
- Provide technical support and guidance on device operation and troubleshooting
- Ensure a positive customer experience through effective communication and problem resolution
Requirements
- Candidates must be already based in Australia, preferably Melbourne, with full working rights.
- Applicants must submit a resume and a cover letter as part of the application process.
- Candidates must be able to participate in an initial screening interview with the Talent team starting from 5th Jan 2026.
- Candidates must be able to complete a take-home case study as part of the hiring process.
- Candidates must participate in a follow-up case study interview with the Customer Experience Operations (Cx Ops) Lead and one other member of the Cx Ops team.
- Candidates must participate in a final interview with the Customer Experience Manager and/or the Director of Operations.
- Applicants must demonstrate passion and curiosity for the work, even if they do not meet every listed requirement.
- Candidates must be committed to supporting a diverse, inclusive, and purpose-driven culture as part of the team.
- Candidates must be able to perform the duties of a Customer Service Specialist, which include providing customer support related to Amber’s products and services (implied by the role, though not explicitly listed as a requirement).
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunity to contribute to environmental sustainability and renewable energy initiatives
Inclusive and diverse company culture
Supportive and connected work environment
Potential for career growth within a rapidly scaling company
Ready to Apply?
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