Job Description
A Customer Service Specialist at Amber will support customers by providing exceptional service related to their renewable energy products and solutions, helping to improve customer experience and promote the company's mission to accelerate renewable energy adoption.
Key Responsibilities
- Provide customer support and assistance related to Amber's energy products and services
- Assist customers with inquiries about battery compatibility and Smart Shift technology
- Participate in the customer experience process, including case studies and follow-up interactions
- Contribute to maintaining high customer satisfaction and support standards
Requirements
- Candidates must have full working rights and be already based in Australia, preferably Melbourne.
- Applicants must submit a resume and a cover letter as part of the application process.
- Candidates must be able to participate in an initial screening interview with the Talent team starting from 5th Jan 2026.
- Candidates must be able to complete a take-home case study as part of the hiring process.
- Candidates must participate in a follow-up case study interview with the Customer Experience Operations (Cx Ops) Lead and one other member of the Cx Ops team.
- Candidates must participate in a final interview with the Customer Experience Manager and/or the Director of Operations.
Benefits & Perks
Compensation/salary range not specified
Work schedule not specified
Work environment perks not specified
Opportunity to contribute to environmental sustainability and renewable energy initiatives
Inclusive and diverse team culture
Supportive and connected work environment
Career growth through a structured interview and assessment process
Ready to Apply?
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