Job Description
The Customer Operations Lead at Amber is responsible for managing and improving the end-to-end customer experience by leading a team that educates, supports, and advocates for customers, helping to drive the company's mission of accelerating renewable energy adoption through innovative home energy solutions.
Key Responsibilities
- Manage and lead the customer operations team to enhance the end-to-end customer experience.
- Leverage metrics to monitor, analyze, and improve team performance and customer satisfaction.
- Liaise with customers daily to educate them about Amber's products and mission.
- Address and resolve customer concerns and problems effectively.
- Act as the voice of the customer by suggesting improvements to internal processes and workflows.
- Report to the Customer Experience - Operations Manager and participate in the CX leadership team.
Requirements
- Experience in managing and leading a team, with strong management skills and the ability to leverage metrics to drive a great customer experience.
- Ability to liaise with customers on a day-to-day basis, educate customers on Amber’s product and mission, and address their concerns and problems.
- Proven ability to take initiative to suggest ideas on how to improve and streamline internal processes based on customer feedback.
- Permanent full-time availability to work based in Melbourne, with flexibility to work in the office in Melbourne CBD and from home.
- Applicants must have full working rights in Melbourne to be eligible to apply.
- Experience or ability to report directly into a Customer Experience (Cx) - Operations Manager and be a key member of the Cx leadership team.
Benefits & Perks
Work flexible arrangement between office and home in Melbourne CBD
Permanent full-time role
Opportunity to contribute to environmental sustainability and renewable energy transition
Be part of a rapidly growing team with expertise across energy, technology, marketing, and operations
Inclusive and diverse workplace environment
Potential to develop leadership and management skills
Engagement in innovative projects like vehicle-to-grid technology
Ready to Apply?
Join Amber and make an impact in renewable energy
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