Job Description
A frontline, people-first role supporting customers who have fallen behind on their electricity payments by providing empathetic communication, understanding their accounts, and working through solutions to help them stay connected.
Key Responsibilities
- Support customers who have fallen behind on their electricity payments
- Help customers understand their account details
- Work through solutions to assist customers in resolving payment issues
- Ensure customers stay connected to services whenever possible
- Communicate empathetically with customers experiencing stress or hardship
Requirements
- Support customers who have fallen behind on their electricity payments by helping them understand their account, working through solutions, and ensuring they stay connected wherever possible.
- Possess empathy and communication skills to effectively interact with customers who may be stressed, confused, or going through hardship.
- Be available to work on a casual basis as a Collections Specialist.
Benefits & Perks
Casual work schedule
Supportive, inclusive, and purpose-driven work environment
Opportunities to contribute to environmental sustainability and renewable energy initiatives
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