Job Description
A frontline role supporting customers who have fallen behind on their electricity payments by providing empathetic communication, understanding their accounts, and working through solutions to help them stay connected, all within a company focused on renewable energy and innovative energy solutions.
Key Responsibilities
- Support customers who have fallen behind on their electricity payments
- Help customers understand their account and work through solutions
- Ensure customers stay connected whenever possible
- Communicate empathetically with customers experiencing stress or hardship
Requirements
- Support customers who have fallen behind on their electricity payments by helping them understand their account, working through solutions, and ensuring they stay connected wherever possible.
- Possess empathy and communication skills to effectively interact with customers who may be stressed, confused, or going through hardship.
- Be friendly, proactive, and resilient in a frontline customer service role.
- Have full working rights to work in Melbourne, Australia.
- Be already based in Melbourne, Australia.
Benefits & Perks
Casual work schedule
Supportive and inclusive work environment
Opportunity to contribute to environmental sustainability and renewable energy initiatives
Ready to Apply?
Join Amber and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Amber
Jobs in Melbourne, Australia
More jobs at Amber
Strategy & Operations Analyst (AI Specialist)
Amber
Melbourne
Full Time
Dec 20
Strategy & Operations Analyst (AI Specialist)
Amber
Melbourne
Full Time
Dec 22
Strategy & Operations Analyst (AI Specialist)
Amber
Melbourne
Full Time
Dec 25
More jobs in Melbourne, Australia
Electrician (VIC)
Omnidian
VISA
Melbourne
Full Time
Dec 29
Electrician (VIC)
Omnidian
VISA
Melbourne
Full Time
Dec 31
Software Implementation Consultant (6 month FTC)
Kraken
Melbourne
Contract
Dec 21