Job Description
A frontline role supporting customers who have fallen behind on their electricity payments by providing empathetic communication, understanding their accounts, and working through solutions to help them stay connected, all within a company focused on renewable energy and innovative energy solutions.
Key Responsibilities
- Support customers who have fallen behind on their electricity payments
- Help customers understand their account and work through solutions
- Ensure customers stay connected whenever possible
- Communicate empathetically with customers experiencing stress or hardship
Requirements
- Support customers who have fallen behind on their electricity payments by helping them understand their account, working through solutions, and ensuring they stay connected wherever possible.
- Possess empathy and communication skills to effectively interact with customers who may be stressed, confused, or going through hardship.
- Be friendly, proactive, and resilient in a frontline customer service role.
- Have full working rights to work in Melbourne, Australia.
- Be already based in Melbourne, Australia.
Benefits & Perks
Casual work schedule
Supportive and inclusive work environment
Opportunity to contribute to environmental sustainability and renewable energy initiatives
Ready to Apply?
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