Job Description
A frontline, people-first role supporting customers who have fallen behind on their electricity payments by providing empathetic assistance, explaining account details, and working through solutions to help them stay connected.
Key Responsibilities
- Support customers who have fallen behind on their electricity payments
- Help customers understand their account and work through payment solutions
- Ensure customers stay connected whenever possible
- Communicate empathetically with customers experiencing stress or hardship
Requirements
- Full working rights and already be based in Melbourne, Australia
- Availability to work Monday to Friday, 9:00am to 5:00pm, with availability between 8:00am and 8:00pm for rare schedule adjustments
- Support customers who have fallen behind on their electricity payments by helping them understand their account and working through solutions to ensure they stay connected
- Excellent communication skills and empathy to support customers who may be stressed, confused, or going through hardship
- Proactive and resilient attitude in a frontline customer support role
- Ability to support a diverse range of customers and handle potentially stressful interactions professionally
Benefits & Perks
Full-time, casual work schedule operating Monday to Friday, 9:00am to 5:00pm, with availability between 8:00am and 8:00pm for rare schedule adjustments
Supportive, inclusive, and diverse work environment
Opportunity to contribute to renewable energy initiatives and environmental impact
Potential for career growth within a rapidly expanding company
Ready to Apply?
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