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Job Description
The VP of Account Management at AlertMedia leads and develops a team responsible for managing and growing customer accounts across enterprise, mid-market, and SMB segments, focusing on retention, upselling, and expansion to increase revenue while ensuring an exceptional customer experience.
Key Responsibilities
- Develop and coach a team of Account Managers across enterprise, mid-market, and SMB segments.
- Partner with sales, customer success, marketing, and renewals teams to drive collaboration and process improvements.
- Identify expansion opportunities within customer accounts and execute sales plans to meet revenue targets.
- Manage customer relationships, including reviewing renewals, addressing obstacles, and mitigating renewal risks.
- Guide the team in managing account issues, escalations, and renewal processes.
- Build account maps to facilitate up-sell and cross-sell opportunities within customer organizations.
Requirements
- 7 years of experience in account management and sales with a history of success in SaaS organizations, including prior enterprise and mid-market sales and account management experience
- 3 years of people management experience leading a successful sales team and managing a pipeline of named accounts, with the ability to accurately forecast
- Strong coaching mentality and ability to help elevate others in their career development
- Ability to map account whitespace, connect the dots in customer organizations, and influence stakeholders from various roles, levels, and profiles to identify and close deals
- Exceptional interpersonal skills, including clear and concise written and oral communication skills
- Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level
- Experience in adapting to rapidly changing environments and contributing to an evolving sales process
- Experience leading a sales team and managing a pipeline of named accounts in a SaaS organization
- Experience reviewing renewals, identifying obstacles limiting adoption or creating renewal risk, and managing account issues and escalations related to licensing, contracts, and renewals
- Willingness to be located in Austin, TX or surrounding areas or willingness to relocate
Benefits & Perks
Competitive base salary
Uncapped commissions
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
Access to cutting edge technology such as Salesforce, Gong, ZoomInfo, Outreach, Scorecards
Ongoing learning and career development opportunities facilitated by Sales Enablement and Learning Development teams
Recognition and rewards programs
Supportive and collaborative work environment
Ready to Apply?
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