The Onboarding Specialist at AlertMedia is responsible for managing the implementation and onboarding process for SMB customers, ensuring a smooth transition and driving customer success through effective communication and project management.
Responsibilities
•Act as the primary owner of concurrent SMB customer implementations
•Lead initial customer kickoff meetings to set goals and expectations
•Facilitate regular implementation working sessions and navigate customer objections
•Clearly communicate action items and provide regular project updates
•Manage and interpret data, consulting on data imports and automations
•Strategize with the Customer Operations team to provide best practices
•Respond to customer inquiries in a timely manner
•Manage implementation milestones and project status in Gainsight
•Ensure a seamless handoff to the Customer Success Manager post-deployment
•Participate in cross-functional feedback loops to improve the implementation experience
Requirements
•3 years experience as an Onboarding Specialist, Customer Success Specialist, or Project Manager.
•1 year experience guiding customers through the implementation lifecycle in a SaaS company.
•Experience using a CRM system such as Salesforce, Gainsight, HubSpot, or Zendesk.
•Excellent project management skills with proven ability to prioritize competing tasks.
•Strong English language skills, both written and verbal.
•Strong listening and creative problem-solving skills.
•Self-motivated and action-oriented, yet willing to work within a team environment.
•Desire to work with a high volume of customers and a range of customer profiles.
•The aptitude to learn and be coached.
Benefits
•Competitive Base Salary
•Annual Company Bonus
•100% paid Medical, Dental, and Vision benefits for employees
•Christmas Bonus
•Aguinaldo
•Holiday and Vacation Days
•Additional Vacation Bonus
•All computer equipment provided to employees
•Amazing rewards and incentives
•Ongoing career development opportunities through Learning Development team
•Hybrid work schedule (2 days a week in the office)